FAQs
For Luka® or Luka® Hero FAQs, we have a dedicated page here.
Frequently Asked Questions
- What is the written form of JoJo products: Simplified or Traditional Chinese?
- What is JoJo’s spoken form: Mandarin, Cantonese or other Chinese dialects?
- How do you select the books that you carry?
- How can JoJo audiobooks help me and my child?
- How do I access the audiobooks for books that do not come with a CD or built-in audio?
- How do I know which page the audio book is on if I do not read or understand Chinese at all?
- My Youdao Pen II won't connect to the internet.
- Where do you ship?
- How much is shipping?
What is the written form of JoJo products: Simplified or Traditional Chinese?
All JoJo materials are in Simplified Chinese.
Simplified Chinese and Traditional Chinese are written forms of Chinese shared by speakers of different spoken Chinese dialects.
Simplified Chinese is the standard way of writing in mainland China, Singapore and Malaysia. Traditional Chinese writing is used in Taiwan, Hong Kong and Macau.
What is JoJo’s spoken form: Mandarin, Cantonese or other Chinese dialects?
All of JoJo’s audiobooks are read in Mandarin (普通话).
Mandarin is the standard way of speaking in mainland China, Singapore and Taiwan. Cantonese is spoken in Hong Kong.
Mandarin is gaining importance in historically Cantonese-speaking regions. It is now being spoken at schools and in professional settings.
How do you select the books that you carry?
All of our books meet at least one of our strict standards:
- Award-winning world literature translated into simplified Chinese
- Award-winning original books written and illustrated by Chinese authors and artists
- Books that have received many rave reviews from educators, parents, and children!
How can JoJo audiobooks help me and my child?
Audio books utilize the power of multimodal inputs for language acquisition. Neurological studies demonstrate that language acquisition is most effective when coordinated with visual, conceptual, and phonological inputs. When a child is listening to a story they have interacted with before, their auditory, visual, and conceptual systems in the brain synchronize, and the magic of learning happens!
How do I access the audiobooks for books that do not come with a CD or built-in audio?
There is a QR code sticker on books that come with JoJo-created audio. When scanned, the QR code will direct you to a digital recording of the book. You may play the audio books as a companion to the physical books or by themselves.
You will soon discover the magic that reading the same book in both audio and visual formats brings to your child’s Chinese learning experience.
How do I know which page the audiobook is on if I do not read or understand Chinese at all?
For books with JoJo-created audio, there is a "page-turning" sound to indicate when it is time to turn the page.
My Youdao Pen II won't connect to the internet.
Please ensure that you have access to either 2.4G WiFi or Dual Band WiFi. Youdao Pen II does not support 5Ghz WiFi connections.
Where do you ship?
We ship books and the YouDao Dictionary Pen globally.
For Luka® and Luka® Hero, we cannot ship to Europe or Singapore.
How much is shipping?
All books have free shipping within the U.S.
For other products shipped within the U.S., we offer a discounted flat-rate fee and other options provided by shipping carriers.
As we use different carriers with many shipping methods, the best way to calculate shipping costs overseas is to proceed with checkout until you can see the estimated shipping cost.
If you purchase without meaning to, please write us immediately at support@jojolearning.com for assistance.
Have a question we didn't answer?
Email us at support@jojolearning.com and we will help in any way we can!
